Dr. Chris L. Brown is an Industry Professor in the Data Science Institute who helps leaders harness customer-centric culture, data science, and AI to drive better outcomes for customers, employees, and communities.

He is also the co-founder of MarketCulture and the MRI Benchmark SaaS business, and a customer-centric leader, culture, and strategy expert. His award-winning book, “The Customer Culture Imperative: A Leader’s Guide to Driving Superior Performance,” is published by McGraw-Hill, New York. Chris is part of Harvard Business School’s global faculty for Customer-Centric Organizations. He has contributed to the Harvard Business Review, Strategy and Leadership, and CEO Magazine. He is the host of The Relentless Customer Leader Podcast.

Chris received his Doctorate from Pepperdine University in Malibu, California. He is a Beta Gamma Sigma Society member, representing the highest recognition a business student anywhere in the world can receive. Chris has worked with Vodafone, Google, Blue Shield, and many more. After 18 years in Silicon Valley, he lives back in his native Sydney with his wife and their dog, Coco.