Jennifer works and researches in the museum and cultural heritage sectors. Her research targets the intersection of institutional, disciplinary and visitor meaning-making and knowledge practices – in particular, the role played by language and other modes in shaping visitor experience, understanding and connection; the role of discourse in constructing disciplinary knowledge, identity and practice; and the application of social semiotic theories of meaning-making to museum research, education and practice. She gained her PhD from the University of Technology Sydney in 2016 with a linguistic and sociological study of museum exhibitions, and has further extended her research into museum discourse through a number of residencies/fellowships, including at the Metropolitan Museum of Art, Art Institute of Chicago and University College London’s Institute of Education.