DrGrahame Dowling

Grahame Dowling is one of Australia leading researchers and writers on marketing and its importance in today successful corporations and organizations.

Academic Awards

1997 ANZMEC(Australian and New Zealand Marketing Educators Conference)Distinguished Marketing Researcher - for the best academic paper published by a member of an Australian or New Zealand university in the period 1992-1996.

1999 ANBAR Citation of Excellence for the paper "Information Control and Influence in Emergent Buying Groups" Journal of Marketing (1998) with P. Dawes and D. Lee.

2003 Emerald Management Reviews selected the article "Customer Relationship Management: In B2C Markets Often Less is More", appearing in the California Management Review as one of the Top 50 articles for 2002 published in 400 world-wide management publications.

2003 Classified as one of the Top 10 authors in marketing for the period 1991-2000 in all Asia-Pacific universities.

2005 Emerald Literati Award for "Customer Loyalty and Customer Loyalty Programs", with Mark Uncles and Kathy Hammond appearing in the Journal of Consumer Marketing as one of the most downloaded articles.

An Inernational Research Fellow of theOxford University Centre for Corporate Reputations (since 2015).



Scholarship

Professor Dowling research work can be divided into four main areas.
(a) Starting in the late 70s and concluding in the late 90s, a stream of research on the adoption and diffusion of innovations that included related work on perceived risk (i.e., inhibitors to adoption).
(b) How organisations buy (with a particular emphasis on buying the services of professional service firms).
(c) Marketing management - with a recent emphasis on customer relationship management and loyalty programs.
(d) Corporate reputations - their creation and use (since 1980 to the present).

According to Google Scholar his books and papers have been cited more than 15,000 times and have an h-index of 33.

A selection of some of his more recent publications can be seen by selecting thePublications tab. A full CV showing around 100 publications is obtainable from the Discipline Group web site coordinator.

Professor Dowling has been a grant reviewer for the Australian Research Council and a reviewer for a number of academic journals:

Journal of Business-to-Business Marketing, Corporate Reputation Review (editorial board)

Australian Journal of Management, California Management Review (occasional reviewer)

Marketing Letters, Journal of Brand Management, Journal of Consumer Research, International Journal for Research in Marketing, Journal of Marketing (ad hoc reviewer)